FAQ/CONTACT
Frequently Asked Questions and Inquiries- TOP
- Frequently Asked Questions and Inquiries
We have compiled a list of frequently asked questions from customers, so please check before contacting us.
※For inquiries about the organization, please contact the following e-mail address.
Inquiries from domestic organizations: <crc@drhm.jp>
Inquiry of overseas (inbound) organizations: <grc@drhm.jp>
About reservation
- Contact information
- It may be difficult to connect to the phone depending on the date and time of day.Frequently asked questions are posted, so please check before contacting us.For inquiries, please contact us using the inquiry form.・Inquiries regarding accommodation reservations TEL: 03-6627-4738(8:00~22:00)
・Inquiries about restaurants TEL: 098-958-1362(9:00~18:00)
・Inquiry about the hotel TEL: 098-958-5000 - What is included in all-inclusive?
Guests are included in the price of basic facilities (pool, public bath, lounge, and some beach activities), and you can choose only the meal conditions.
If you book a plan with "All-inclusive" on the hotel's official website, dinner and breakfast are included in addition to basic facilities.※Menus marked with All-inclusive in the hands-on beach activities list are eligible.
Please check the pool and beach activities.- Please tell us about check-in and check-out times
Check-in 15:00 Check-out 11:00
※It may vary depending on the plan of the reservation.- When will the cancellation fee be charged?
A cancellation fee will be charged from 3 days in advance.
※It may vary depending on the plan of the reservation.- Can I make a reservation by phone?
Yes. Reservations by telephone are available on the reservation-only dial.
TEL: 03-6627-4738(8:00~22:00)- When is the payment?
Please pay for it when you arrive. (In the case of non-refundable plans, card payment will be made in advance.)
- Terms of Accommodation
Please see here for accommodation terms.
About Rooms
- What amenities do you have in the room?
The following amenities are available in the guest room.
ROOMS & SUITES
・Indoor room wear (free size for adults)
・Indoor slippers (for adults) ※We don't have a Japanese-style room.
・Bath towel
・Face towel
・Hand towel
・Refrigerator
・Safety box
・Dryer (carryable type, not wall hanging)
・Kettle
・Tea bag (green tea, hoji tea)[Bathroom]
・Shampoo
・Conditioner
・Body soap
・Hand soap
・Face hand soap
・Body lotion
・Toothbrush set (with toothpaste)
・Shaving
・Hairbrush※Indoor slippers for children (size 18cm only) If you wish, please contact the front desk.
※Indoor room wear: Basically, we will prepare a free size for adults for the number of people (excluding co-sleeping) in your room.
For adults: One-piece type (without trousers), free size, oversized size
For children: 2-piece type (with pants separately up and down), S size (90cm to 100cm), M size (120cm to 130cm)
(Children's room wear is available at the amenity corner in front of the shop on the first floor.)
※Lotion, milky lotion, cleansing, and body lotion are installed in the large public bath (clothing room).- Do you have a connecting room?
There is no connecting room, but if you have the same room type, you can also guide you to the adjacent room.
- Tell me about the futon laying.
For futons in Japanese-style and Japanese-Western-style rooms, we ask for self-service that you can lay on your own.
- Do you have any amenities or in-house clothing for children with co-sleeping children?
We do not have amenities for co-sleeping children or in-house clothes.
About the restaurant
- Is it possible to reserve a restaurant?
Advance reservations are possible only for dinner.
【Reservations for restaurants are here】- About Food Allergy
Please refer to the link below for information on how to deal with food allergies.
>For those who have food allergiesAt both breakfast and dinner venues, the ingredients of 8 specified raw materials [eggs, milk, wheat, buckwheat, peanuts, shrimp, crab, walnuts] are displayed on the pictogram together with the dish name.In addition, since the kitchen handles various ingredients, please note that there is a possibility that a small amount of contamination may occur, including handling at the foodstuff factory.- Please tell me about the restaurant opening hours.
- 2F Restaurant "Le Sensoriel"Breakfast buffet 7:00-10:00 (Last in 9:30)Dinner Buffet 17:30-21:00 (Last in 20:30)
- Can I use the dining room with room wear?
Please refrain from it. We ask that you use room wear only.
About the public bath
- Please tell me how to enter the public bath
- A card key is required to enter the public bath.Please bring a face towel, bath towel, and card key from the guest room when using.
- Please tell me the opening hours of the public bath.
6am-10am (Last entry: 9:30am). 3pm-11pm (Last entry: 10:30pm)
- Do you have towels in the public bath?
No. Please bring a towel in the guest room.
- Is there a chair for children in the public bath?
I'm not ready.
- Is the public bath a hot spring?
It's not a hot spring.
- Can I use the public bath on a day trip?
Yes, you can use it at the visitor fee.
Price per person: infant (3-5 years old) 500 yen ※Including bath towel and face towel rental
It will be accepted at the front desk.- Can infants use the public bath?
You can use it if you are accompanied by a guardian. In addition, please refrain from bathing infants wearing diapers.
- How old can a child bath be mixed?
Mixed bathing accompanied by a guardian is limited to 6 years old. Children above 7 should use the male bath for boys and the women's bath for girls. ※Children must be accompanied by a parent or guardian.
- If I have a tattoo, can I put it in a public bath?
In principle, bathing in the public bath for those with tattoos and tattoos is not allowed. However, entrance is permitted, provided the tattoo can be concealed by applying two 8cm x 10cm cover stickers, which are sold at the hotel. (Cover seals are sold at the front desk.)
- Can I go to the public bath with room wear?
Please refrain from traveling inside the hotel in room wear, including a large public bath. We ask that you use room wear only.
About Activities
- Can I use the pool or beach before check-in?
Available from 13:00 on the check-in date.
- Can I use the pool after check-out?
I can't. The pool is available until check-out.
- Can I use the pool if I have a tattoo?
You can use it. There are no restrictions on pool use for tattoos.
- Pool Terms and Conditions
Please check the terms and conditions of each corner from here.
- Do you rent towels at the beach or swimming pool?
Guests can rent one ticket per person free of charge. Please refrain from taking it out of the building.
Visitors (only on the beach) can rent a ticket for 300 yen per person for a fee.- Can I use the pool only?
Guests who are not staying at the hotel can use the pool with a visitor (charged).
Prices include rental of beach towels and the use of soft drinks in the poolside bar.
Click here to make a reservation (* Advance reservation required from 30 days before use to 18:00 the day before the day before)- Is the pool open on rainy days?
Rain with lightning will be temporarily suspended regardless of rainfall. warning, if an alarm is issued, it will be temporarily suspended.
Other
- Do you have room wear?
Room wear is free size for adults (not including co-sleeping) in the guest room.
Room wear for children is available at the amenity corner in front of the shop on the first floor.【Roomwear size】
For adults: One-piece type (without trousers), free size, oversized size
For children: 2-piece type (up and down, with pants), S size (90cm to 100cm), M size (120cm to 130cm)※It will be worn only in the room. If you can get out of your room, please wear your own clothes.
- Please tell me the status of barrier-free support.
【Toilet in the building】
The hotel has a total of 2 barrier-free toilets on the first floor.
①There is a barrier-free toilet in each toilet next to the front desk (for men and women).
②There is a private room and a barrier-free toilet for both men and women opposite the large public bath on the first floor.
ROOMS & SUITES
Superior accessible room (barrier-free room) 36m2, total of 2 rooms (3rd floor) ※Capacity: Up to 2 adults and 2 children co-sleeping with children
[Parking Park]
There are two dedicated parking spaces available on a first-come, first-served basis.- What are the rental equipment?
The following rental equipment is available.
・Baby bed (only for children who are 0 years old and still do not stand up * Japanese-style rooms are not available)
・Baby stroller (type B only / type not available for Lycra inning)
・Bet guards (for children aged 1.5 to 4 years old)
※The above cannot be rented if the age of the child is not covered by the safety standards of the product. Thank you for your understanding.
・Baby bus (for children from 0 to 3 months)
・Trash for diapers
・Children's stepping stone
・Humidifier
・Air purifier
・Auxiliary toilet seat
・WheelchairIf you would like the above equipment, please contact the hotel after booking your accommodation.
※The number of rental equipment is limited. We can arrange on a first-come, first-served basis.
※We do not keep waiting for cancellations.
※If you cancel your reservation and re-take your reservation, the rental equipment will also be cancelled.
Sorry to trouble you, but please contact the hotel again if you wish to make arrangements.- Is it possible to co-sleep for elementary school children?
It is not possible to accommodate children over elementary school age.
- How many people can be co-sleeping?
The maximum number of people who can co-sleep in each room is 2 people. ※Some rooms can accommodate up to 3 people.
The target age for co-sleeping is 0 to 5 years old (preschool children).- Can I leave my luggage before check-in?
Please use the luggage locker room next to the front desk.