FAQ
Frequently Asked Questions- TOP
- Frequently Asked Questions
About reservation
- Could you tell me about check-in and check-out time?
Check-in 15:00 Check-out 11:00
※It may vary depending on the plan you booked.- When will the cancellation fee be charged?
A cancellation fee will be charged from 3 days in advance.
※It may vary depending on the plan you booked.- Can I make a reservation by phone?
- Yes, sir. To make a reservation by phone, please contact us. 03-5539-2606(8:00~22:00)Contact us on the day of the hotel representative: 098-958-5000
- When will the payment be made?
Please pay for it when you arrive.
- Incorporation of accommodation
Click here for the terms of accommodation.
About Rooms
- Could you tell me about futon bedding?
For Japanese-style and Japanese-Western futons, we ask for self-service so that customers can lay their own.
- Do you have amenities or in-house clothes for children who are sleeping together?
We do not have amenities or in-house wear for co-sleeping children.
About the restaurant
- Could you tell me about the restaurant's opening hours?
- 2F restaurant "Le Sensoriel"Breakfast buffet from 7:00 to 11:00 (Last in 10:30)Dinner buffet from 17:30 to 21:00 (Last in 20:30)
- Is it possible to use the dining room in room wear?
Please refrain from. Roomware is requested to use only in guest rooms.
About the large public bath
- Could you tell me how to enter the large public bath?
- A card key is required to enter the large public bath.Please bring your face towel, bath towel, and card key from the guest room.
- Do you have towels available in the large public bath?
No. Please bring the towels in the guest room.
About activity
- Can I use the pool or beach before checking in?
Available from 13:00 on the check-in date.
- Can I use the pool after check-out?
I can't do it. You can use the pool until check-out.
- Can I leave my baggage before I check in?
Self-lockers (free of charge) are available. Please use it.