FAQ/CONTACT
Frequently Asked Questions and Inquiries

Guests are included in the price using basic facilities (pools, public baths, lounges, and some beach activities), and you can choose only the meal conditions.
If you book a plan that says "All-inclusive" on the hotel's official website, it includes basic facilities, dinner and breakfast.

※Menus marked with All-inclusive in the hands-on beach activities list are eligible.
Please check the pool and beach activities.

Pool & Beach Activities

Check-in 15:00 Check-out 11:00
※It may vary depending on the reservation plan.

There will be a cancellation fee from 3 days in advance.
※It may vary depending on the reservation plan.

Yes. Reservations by telephone are available on the reservation-only dial.
TEL： 03-6627-4738（8:00～22:00）

Please pay it when you arrive. (In the case of non-refundable plans, card payment will be made in advance.)

Please see here for accommodation terms.

The following amenities are available in the guest room.

ROOMS & SUITES
・Indoor room wear (free size for adults)
・Indoor slippers (for adults) ※We don't have a Japanese-style room
・Bath towel
・Face towel
・Hand towel
・Refrigerator
・Safety box
・Dryer (carryable type, not wall hanging)
・Kettle
・Tea bag (green tea, hojicha)

【Bathroom】
・Shampoo
・Conditioner
・Body soap
・Hand soap
・Face hand soap
・Body lotion
・Toothbrush set (with toothpaste)
・Shaving
・Hairbrush

※Children's indoor slippers (size 18cm only) If you wish, please contact the front desk.
※Indoor room wear: Basically, we will prepare free size for adults for the number of people (excluding co-sleeping) in the room.
For adults: One-piece type (without trousers), free size, oversized size
For children: 2-piece type (with pants for top and bottom), S size (90cm to 100cm), M size (120cm to 130cm)
(Children's room wear is available at the amenity corner in front of the shop on the first floor.)
※Lotion, milky lotion, cleansing, and body lotion are installed in the "large public bath (clothing room)".

There is no connecting room, but if you have the same room type, you can also guide you to the adjacent room.

For futons in Japanese-style and Western-style rooms, we ask for self-service to be laid by the customer.

We do not have amenities for co-sleeping children or in-house clothes.

Advance reservation is possible only for dinner.
【Reservations for restaurants are here】

Please refer to the link below for information on those with food allergies.
＞For those who have food allergies

Please refrain. We ask that you use room wear only.

6am-10am (Last entry: 9:30am). 3pm-11pm (Last entry: 10:30pm)

No, no. Please bring a towel in the guest room.

I'm not ready.

It's not a hot spring.

Yes, you can use it at the visitor fee.　
Price per person: infant (3-5 years old) 500 yen　※Includes rental of bath towels and face towels
It will be accepted at the front desk.

You can use it if you are accompanied by a guardian. In addition, infants wearing diapers should not take a bath.

Mixed bathing accompanied by a guardian is limited to 6 years old. Children above 7 should use the male bath for boys and the women's bath for girls. 　※Children must be accompanied by a parent or guardian.

In principle, bathing in the public bath of those with tattoos and tattoos is not allowed. However, entrance is permitted, provided the tattoo can be concealed by applying two 8cm x 10cm cover stickers, which are sold at the hotel. (Cover seals are sold at the front desk.)

Please refrain from traveling in the hotel with room wear including large public baths. We ask that you use room wear only.

Available from 13:00 on the check-in date.

I can't. Use of the pool is until check-out.

You can use it. There are no restrictions on pool use for tattoos.

Please check the terms and conditions of each corner from here.

Guests can rent one ticket free of charge. Please refrain from taking it out of the museum.
Visitors (only on the beach) can rent a ticket for 300 yen per person for a fee.

Guests who are not staying can use the pool with a visitor (charged).
Prices include rental of beach towels and the use of soft drinks in the poolside bar.
Click here to make a reservation (* Advance reservation required from 30 days before the day before 18:00 on the day before)

Rain with lightning will be temporarily suspended regardless of rainfall. Warning, if an alarm is issued, it will be temporarily suspended.

Room wear is free size for adults (not including co-sleeping) in the room.
Room wear for children is available at the amenity corner in front of the shop on the first floor.

【Roomware Size】
For adults: One-piece type (without trousers), free size, oversized size
For children: 2-piece type (up and down, with pants), S size (90cm to 100cm), M size (120cm to 130cm)

※It will be worn only in the room. If you can leave your room, please wear your own clothes.

【Toilet in the hotel】
The hotel has a total of 2 barrier-free toilets on the first floor.
①There is a barrier-free toilet in each toilet next to the front desk (for men and women).
②There is a private room and a barrier-free toilet for both men and women opposite the large public bath on the first floor.
ROOMS & SUITES
Superior Accessible Room (Barrier-Free Room) 36m2, total of 2 rooms (3rd floor) ※Capacity Up to 2 adults and 2 children co-sleeping
[Parking Park]
There are 2 private parking spaces available on a first-come, first-served basis.

The following rental equipment is available.

・Baby bed (only for children aged 0 years old and still holding and not standing * Japanese-style rooms are not available)
・Baby carriage (type B only / type that cannot be Lycra inning)
・Bet guards (for children aged 1.5 to 4 years old)
※The above cannot be rented if the age of the child is not covered by the product safety standard. Thank you for your understanding.
・Baby bus (for children from 0 to 3 months)
・Trash for diapers
・Children's stepping stone
・Humidifier
・Air purifier
・Auxiliary toilet seat
・Wheelchair

If you would like the above equipment, please contact the hotel after booking your accommodation.

※The number of rental equipment is limited. Arrangements are available on a first-come, first-served basis.
※We do not keep waiting for cancellation.
※If you cancel your reservation and re-register, the rental equipment will also be canceled.
Sorry to trouble you, but please contact the hotel again if you wish to arrange.

We cannot accommodate children over 7 years old.

The maximum number of co-sleeping in each room is 2 people. ※Some rooms are available for up to 3 people.
The target age for co-sleeping is 0 to 6 years old (preschool children).

Please use the luggage locker room next to the front desk.