FAQ/CONTACT
Frequently Asked Questions and Inquiries

Guests can use the basic facilities (pool, public bath, lounge, and some beach activities) and choose only the meal conditions.
When booking a plan with "All Inclusive" on the hotel's official website, dinner and breakfast are included in addition to using the basic facilities.

※Menus with All-inclusive in the hands-on beach activity list are eligible.
Please check the pool and beach activities.

Pool & Beach Activities

Check-in 15:00 Check-out 11:00
※It may vary depending on the booking plan.

Cancellation fee will be charged 3 days in advance.
※It may vary depending on the booking plan.

Yes. Reservations by telephone are available on the reservation dial.
TEL： 03-6627-4738（8:00～22:00）

Please pay your bill upon arrival. (In the case of a non-refundable plan, card payment will be made in advance.)

Click here for the terms of accommodation.

The following amenities are available in the guest room.

ROOMS & SUITES
・Indoor room wear (free size for adults)
・Indoor slippers (for adults) ※Japanese-style rooms are not available.
・Bath towel
・Face towel
・Hand towel
・Refrigerator
・Safety box
・Dryer (carrying type, not wall hanging)
・Kettle
・Tea bag (green tea, hojicha)

[Bathroom]
・Shampoo
・Conditioner
・Body soap
・Hand soap
・Face hand soap
・Body lotion
・Toothbrush set (with toothpaste)
・Shavering
・Hairbrush

※Children's indoor slippers (size 18cm only) If you wish, please contact the front desk.
※Indoor room wear: Basically, we will prepare free size for adults for the number of people (excluding co-sleeping) in the room.
For adults: One-piece type (without pants), free size, extra large size
For children: 2-piece type (with trousers separately available), S-size (90cm-100cm), M-size (120cm-130cm)
(The room wear for children is available at the amenity corner in front of the shop on the first floor.)
※Skin toner, milky lotion, cleansing, and body lotion are installed in the "large public bath (clothing room)".

There is no connecting room, but if you are of the same room type, you can guide you to the adjacent room.

For futons in Japanese-style and Western-style rooms, we ask for self-service that you can lay on your own.

There is no amenities or in-house clothes for children who share a bed.

Advance reservations are possible only for dinner.
【Reservation of the restaurant is here】

Please refer to the link below for information on how to respond to those who have food allergies.
＞For those who have food allergies

Please refrain from it. We ask that you use room wear only for guest rooms.

6am-10am (Last entry: 9:30am). 3pm-11pm (Last entry: 10:30pm)

No. Please bring a towel in the guest room.

We don't have it.

It's not a hot spring.

Yes, you can use it at a visitor fee.　
Price per person: infant (3-5 years old) 500 yen　※Includes rental of bath towels and face towels
Reception will be accepted at the front desk.

You can use it if you are accompanied by a guardian. In addition, infants wearing diapers should refrain from bathing.

Mixed bathing accompanied by a guardian is limited to 6 years old. Children above 7 should use the male bath for boys and the women's bath for girls. 　※Children must be accompanied by a parent or guardian.

In principle, bathing in the public bath for those with tattoos and tattoos is not allowed. However, entrance is permitted, provided the tattoo can be concealed by applying two 8cm x 10cm cover stickers, which are sold at the hotel. (Cover seals are sold at the front desk.)

Please refrain from moving inside the building with room wear including the public bath. We ask that you use room wear only for guest rooms.

Available from 13:00 on the check-in date.

I can't. The pool is available until check-out.

You can use it. There are no restrictions on pool use for tattoos.

Please check the terms and conditions of each corner from here.

Guests can rent one ticket free of charge. Please refrain from taking it out of the museum.
Visitors (use only at the beach) can rent out for a fee of 300 yen per person.

Guests who are not staying at the hotel can use the pool with a visitor (charged).
Prices include rental of beach towels and the use of soft drinks at the poolside bar.
Click here to make a reservation (* Advance reservation required from 30 days before use to 18:00 the day before the day before)

Rain with lightning will be temporarily suspended regardless of rainfall. warning, even if an alarm is issued, it will be temporarily suspended.

The room wear is free size for adults (excluding co-sleeping) in the room.
Room wear for children is available at the amenity corner in front of the shop on the first floor.

【Roomware size】
For adults: One-piece type (without pants), free size, extra large size
For children: 2-piece type (upper and down, with pants), S size (90cm to 100cm), M size (120cm to 130cm)

※It will be worn only in the room. Please wear your own clothes when you leave your room.

【Toilet in the building】
The hotel has a total of two barrier-free toilets on the first floor.
①There is a barrier-free toilet in the toilet next to the front desk (by gender).
②There is a private room and barrier-free toilet for both men and women opposite the large public bath on the first floor.
ROOMS & SUITES
Superior Accessible Room (Barrier-Free Room) 36m2, total of 2 rooms (3rd floor) ※Capacity Up to 2 adults and 2 children with infants
Parking lot
There are two private parking spaces, which can be used on a first-come, first-served basis.

The following rental equipment is available.

・Baby bed (only for children who are 0 years old and still do not stand still * Japanese-style rooms are not available)
・Stroller (type B only / type that cannot be used for Lycra inning)
・Bet guard (for children aged 1.5 to 4 years old)
※The above cannot be rented if the age of the child is not applicable due to product safety standards. Thank you for your understanding.
・Baby bath (for children from 0 to 3 months)
・Trash for diapers
・Children's stepping stone
・Humidifier
・Air purifier
・Auxiliary toilet seats
・Wheelchair

If you would like the above equipment, please contact the hotel after booking your stay.

※The number of rental equipment is limited. Orders are available on a first-come, first-served basis.
※We do not keep waiting for cancellations.
※If you cancel your reservation and redo it, the rental equipment will also be canceled.
Sorry to trouble you, but please contact the hotel again if you wish to arrange.

Children above elementary school age are not allowed to sleep together.

The maximum number of co-sleeping guests in each room is up to 2 people. ※Some rooms are available for up to 3 people.
The target age for co-sleeping is from 0 to 5 years old (preschool children).

Please use the luggage locker room next to the front desk.