FAQ/CONTACT
Frequently Asked Questions and Inquiries- TOP
- Frequently Asked Questions and Inquiries
We have a summary of frequently asked questions from our customers, so please take a look before contacting us.
※If you have any inquiries about the organization, please contact the following email address.
Inquiries from domestic organizations: <crc@drhm.jp>
Inquiry from overseas (inbound) organizations: <grc@drhm.jp>
About reservation
- Contact information
- It may be difficult to make a phone call depending on the date and time of day.Frequently asked questions are posted, so please check before contacting us.For inquiries, please contact us using the inquiry form.・Inquiries regarding accommodation reservations TEL: 03-6627-4738(8:00~22:00)
・Inquiries about restaurants TEL: 098-958-1362(9:00~18:00)
・Inquiries about hotels TEL: 098-958-5000 - What is included in all-inclusive?
Guests can use the basic facilities (use of pools, large public baths, lounges, some beach activities) in the price, and only the meal conditions can be selected.
When booking a plan marked "All-Inclusive" on the official website of the hotel, dinner and breakfast are included in addition to the basic facilities.※Menus marked All-inclusive in the hands-on beach activities list are eligible.
Please check the pool and beach activities.- Could you tell me about check-in and check-out time?
Check-in 15:00 Check-out 11:00
※It may vary depending on your reservation plan.- When will the cancellation fee be charged?
A cancellation fee will be charged from 3 days in advance.
※It may vary depending on your reservation plan.- Can I make a reservation over the phone?
Yes. Reservations by telephone are available on the reservation-only dial.
TEL: 03-6627-4738(8:00~22:00)- When is the payment?
Please pay at the time of arrival. (In the case of a non-refundable plan, card payment will be made in advance.)
- About accommodation agreement
Click here for the terms and conditions of accommodation.
Rooms
- What are the amenities in the guest rooms?
The following amenities are available in the guest rooms.
【Rooms】
・Roomware for adults (free size)
・Room slippers (for adults) ※Japanese-style rooms are not available.
・Bath towel
・Face towel
・Hand towel
・Refrigerator
・Safety box
・Dryer (a portable type, not a wall hanging)
・Kettle
・Tea bags (green tea, roasted tea)[Bathroom]
・Shampoo
・Conditioner
・Body soap
・Hand soap
・Face hand soap
・Body lotion
・Toothbrush set (with toothpaste)
・Shaving
・Hairbrush※Please contact the front desk if you wish to use indoor slippers for children (size only 18cm).
※Roomwear for indoor use: Basically, one-size-fits-all for adults is available in the room for the number of people (excluding sleeping together).
For adults: One-piece type (without pants), one-size-fits-all, oversized
For children: 2 pieces type (with upper and lower pants), S size (90cm to 100cm), M size (120cm to 130cm)
(Children's room wear is available at the amenity corner in front of the shop on the first floor.)
※Skin toner, milky lotion, cleansing, and body lotion are installed in the "large public bath (clothing room)".- Do you have a connecting room?
There is no connecting room, but if you have the same room type, you can also guide you to the adjacent room.
- Could you tell me about the futon mat?
For futons in Japanese-style and Western-style rooms, we ask you to provide self-service that you can lay yourself.
- Do you have any amenities or in-house clothes for children who are sleeping together?
There is no amenities for sleeping children or in-house clothes.
About restaurant
- Is it possible to make a reservation for a restaurant?
You can make a reservation in advance for dinner only.
[Click here to make a reservation for a restaurant]- About food allergy
Please refer to the link below for information on how to respond to food allergies.
>For those who have food allergiesAt both breakfast and dinner venues, the ingredients of 8 specified raw materials [eggs, milk, wheat, buckwheat, peanuts, shrimp, crabs, walnuts] are displayed in pictograms along with the name of the dish.In addition, since the kitchen handles a variety of ingredients, please note that there is a possibility of a small amount of contamination, including handling at the food factory.- Could you tell me about the restaurant's business hours?
- 2F Restaurant "Le Sensoriel"Breakfast buffet from 7:00 to 10:00 (Last in 9:30)Dinner buffet from 17:30 to 21:00 (Last in 20:30)
- Is it possible to use the dining room in room wear?
Please refrain from it. Roomware is only available for guest rooms.
About the large bath
- Could you tell me how to enter the public bath?
- A card key is required to enter the public bath.Please bring your face towel, bath towel and card key from the guest room when using.
- Could you tell me the business hours of the public bath?
6am-10am (Last entry: 9:30am). 3pm-11pm (Last entry: 10:30pm)
- Do you have towels in the public bath?
No. Please bring a towel in the guest room.
- Do you have a chair for children in the public bath?
I don't have it.
- Is the large public bath hot spring?
It's not a hot spring.
- Can I use the large public bath on a day trip?
Yes, you can use it at the visitor rate.
Per person fee: Adults 2,500 yen, children (6-12 years old) 1,500 yen, infants (3-5 years old) 500 yen ※Including rental of bath towels and face towels
Reception will be accepted at the front desk.- Can infants use the public bath?
You can use it if you are accompanied by a guardian. In addition, infants wearing diapers should refrain from taking a bath.
- How old can a child bath in a mixed bath?
Mixed bathing accompanied by parents is limited to 6 years old. Children above 7 should use the male bath for boys and the women's bath for girls. ※Children must be accompanied by a parent or guardian.
- If you are tattooing, do you put it in a large public bath?
In principle, bathing in the large public bath for those who have tattoos and tattoos is not allowed. However, entrance is permitted, provided the tattoo can be concealed by applying two 8cm x 10cm cover stickers, which are sold at the hotel. (The cover seal is sold at the front desk.)
- Can I go to the public bath in room wear?
Please refrain from moving inside the building with room wear including a large public bath. Roomware is only available in the rooms.
About Activity
- Can I use the pool or beach before check-in?
Available from 13:00 on the check-in date.
- Can I use the pool after checking out?
I can't do it. You can use the pool until check-out.
- Can I use the pool if I am tattooing?
You can use it. There are no restrictions on pool use for tattoos.
- Pool Terms of Use and Terms of Service
Please check here for the terms and conditions of use of each corner.
- Do you have a towel rental at the beach or pool?
Guests can rent one ticket per person free of charge. Please refrain from taking it out of the museum.
Visitors (only on the beach) can borrow it for 300 yen per person for a fee.- Is it possible to use the pool only?
If you are not staying, you can use the pool with a visitor (paid).
Prices include beach towels rentals and the use of soft drinks from poolside bars.
Click here to make a reservation (* Advance reservation required from 30 days before the use date to 18:00 before the day before)- Is the pool open on rainy days?
Rain accompanied by lightning will be temporarily suspended regardless of rainfall. warning, if an alarm is issued, it will be temporarily suspended.
Others
- Do you have room wear?
Room wear is one-size-fits-all for adults (excluding sleeping together) in the guest room.
Roomware for children is available at the amenity corner in front of the shop on the first floor.[Roomware Size]
For adults: One-piece type (without pants), one-size-fits-all, oversized
For children: 2-piece type (with upper and lower parts, with pants), S size (90cm to 100cm), M size (120cm to 130cm)※It must be worn only in the room. If you are out of your room, please use your clothes.
- What is the status of barrier-free support?
[Toilet in the building]
The hotel has a total of 2 barrier-free toilets on the first floor.
①There is a barrier-free toilet in the toilet next to the front desk (by gender).
②There is a private room and a barrier-free toilet for both men and women opposite the large public bath on the first floor.
【Rooms】
Superior accessible room (barrier-free room) Area of 36m2, total of 2 rooms (3rd floor). ※Capacity up to 2 adults and 2 toddlers
[Parking lot]
There are two dedicated parking spaces and can be used on a first-come, first-served basis.- What kind of rental equipment do you have?
The following rental equipment is available.
・Baby bed (for 0-year-old children who are still not holding up yet)
・Baby carriage (type B only / type that cannot be reclined)
・Bet guard (for children aged 1.5 to 4 years old)
※The above cannot be rented if the child's age is not eligible due to product safety standards. Thank you for your understanding.
・Baby bath (for children from 0 to 3 months)
・Trash cans for diapers
・Children's stepping stone
・Humidifier
・Air purifier
・Auxiliary toilet seat
・WheelchairIf you would like the above equipment, please contact the hotel after your stay.
※The number of rental equipment is limited. Orders are available on a first-come, first-served basis.
※We don't have a waiting list.
※If you cancel your accommodation reservation and re-register it, the rental equipment will also be canceled.
Sorry to trouble you, but please contact the hotel again if you would like to arrange it.- Is it possible for elementary school children to sleep together?
It is not available for children over elementary school age.
- How many people can sleep together?
The maximum number of co-sleeping guests in each guest room is 2. ※Some rooms are available for up to 3 people.
The target age for co-sleeping is between 0 and 5 years old (preschool children).- Can I check my baggage before check-in?
Please use the luggage locker room next to the front desk.